How do I
select a hotel?
How do I
tell which room type is on request and which room type
is available with instant confirmation?
If a room is
on request, how long does it take to get it confirmed?
What should I do if I do not receive any response?
Can I make
special requests (e.g. non-smoking room / room on
high-floor / king-sized bed / early check-in, etc.) Will
the hotel accommodate these requests when I check-in?
I am not
comfortable furnishing my credit card details over the
internet. If I choose to provide credit card details
through the fax option instead, would I still be able to
get instant confirmation?
Can I
reserve a room for check-in either today or tomorrow?
What are the complications for last-minute reservations?
I am
arriving past midnight. Should I key-in the
date of my check-in as the date before midnight or the
date after midnight?
What is your
billing currency and what currency is the room-rate
quoted in?
My child is
traveling with me. What is your child reservation
policy?
When trying
to make a booking through www.ahotelhub.com I get
redirected to another domain --
hotel.asiatravel.com. Is this site legitimate?
What do
these terms mean? (FIT, GIT, FB, HB, BB, Balikbayan)
What is a
hotel confirmation voucher?
When will my
reservation be at the hotel?
Once I have
made my reservation, will I receive any written
confirmation from the hotel?
How do I
check the status of my hotel booking?
I was making
a booking when my PC hung because of a power outage. Do
I need to re-book?
What type of
credit cards do you accept?
My credit
card number is correct but why is it not accepted?
Do I need to
pay now or pay later? What are your modes of
payment?
Are there
any other charges beside the room rates (such as booking
fee, service charges, taxes, etc?)
Is the room
rate displayed per-room per-night or per-person
per-night?
Are your
rates inclusive of breakfast?
What are
your cancellation policies?
What are
your amendment policies?
When and how
soon can I expect to receive my credit card refund in
the event that I cancel my booking or shorten my stay?
Is it safe
for me to use my credit card online?
For more details,
kindly refer to our Privacy
Policy
Any penalty
charges for no-show? Late cancellation?
What is the
difference between the following room types and
occupancy categories? (Single, Twin, Double, Triple,
Family, Quad, Suite, Apartments)
What is the
difference between Standard, Superior and Deluxe room
categories?
How do I select a hotel?
You can select a hotel through our
individual country link or through our hotel quick
search box located on the extreme left of our homepage.
- Our individual country
link allows you to preview recommended
hotels, which offer the best deals for your travel
needs.
- Our Hotel Quick
Search enables you to view rooms based on
instant availability and best deals. This allows you to
get instant confirmation and receive
an online hotel voucher.
Our hotel quick
search also allows you to search hotels in alphabetical
order, which saves you time in searching the hotel you
are looking for. Or you can choose to search by
location, if you are looking for hotels within a
specific location.
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How do I tell which room type is
on request and which room type is available with instant
confirmation?
We use color schemes to differentiate
Room on Request and Room available for Instant
Confirmation. Orange color signifies Room is on Request
(24-hours response time is needed) and Green color
signifies Room is Available for instant online
confirmation.
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If a room is
on request, how long does it takes to get it confirmed?
What should I do if I do not receive any response?
In normal circumstances, you should
get an update on the status within 24 hours or less.
Should there be a delay, you will be notified via email.
If you are in the same time zone with us, you should
receive a reply within 6 hours.
In case you do
not hear from us for more than 24 hours, you can either
email to customerservice@asiatravel.com or click on this link: Check
Booking Status Now.
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Can I make
special requests (e.g. non-smoking room / room on
high-floor / king-sized bed / early check-in, etc.) Will
the hotel accommodate these requests when I check-in?
The hotel staff
will do their best to accommodate special requests.
However, we cannot guarantee that your requests will be
100% be taken cared of because these requests are
subject to availability at the point you check-in to the
hotel.
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I am not
comfortable furnishing my credit card details over the
internet. If I choose to provide credit card details
through the fax option instead, would I still be able to
get instant confirmation?
If you choose a room type (marked
Green ) then, YES, you can still enjoy instant
confirmation. However, we need you to fax us the Credit
Card Authorization Form within 24 hours. We normally
give 24 hours grace period for the fax to reach us. Once
payment is cleared, a hotel voucher will be sent to you
by email. If mode of payment indicates "payment directly to hotel upon
check-in", then the fax option is not permitted. You will need
to submit your credit card details over the
Internet.
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Can I reserve a room for check-in
either today or tomorrow? What are the complications for
last-minute reservations?
Our greatest
strength is allowing guests to make last-minute
reservations. However, to avoid the last-minute rush, we
suggest that you reserve rooms with instant confirmation
if your travel is 3 days or less over weekends or 2 days
or less over weekdays.
If you must reserve a room, which is
on request, we will try our best to coordinate with the
hotel within the timeframe. However, we may run into
delay getting confirmation from the hotel and may not be
able to process the reservation request.
If reservation is within the same day,
Booking on Request should be avoided as it cannot be
guaranteed.
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I am arriving past midnight.
Should I key-in the date of my check-in as
the date before midnight or the date after midnight?
Early check-in and late check-out are
subject to the availability of the room and cannot be
confirmed until the day of check-in or check-out.
We can advise the hotel of your request, and they
will try their best to accommodate your needs. If
you plan to arrive more than 6 hours prior to the
hotel's check-in time and want to guarantee that you
would be able to check into your room upon arrival, you
would need to book the night prior to the date of
arrival.
(Example: If the check-in time
for a hotel is 2 PM and you are planning to arrive at 3
AM on December 5, you would need to book your room for
December 4 and December 5 as the hotels are not able to
organize check-in at such and early hour.)
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What is your billing currency and
what currency is the room-rate quoted in?
Billing currency
is the currency you will be billed in when you book the
hotel room. Billing currency is reflected alongside with
room type on our rate table. Room rate is normally
quoted in local currency or US$. (Example: a Thailand
hotel rate will normally be quoted in Thai Baht, a hotel
in Singapore in S$, etc.)
We have included a currency converter,
which also allows you to preview rates in your desired
currency. However, this conversion is for previewing
purpose only . You will still be billed in the billing
currency as indicated.
If you are paying by credit card, your
card issuance bank will be converting the amount to the
currency you are paying on your credit card statement.
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My child is traveling with me.
What is your child reservation policy?
Children under 12
years of age normally stay for free with their parent/s
using the existing bedding. No breakfast is provided
unless otherwise stated. If an extra bed is required for
your child, you will need to treat your child as an
adult and book at triple occupancy instead.
The age requirement differs depending
on the specific hotel's policy, which is reflected on
the hotel information page or booking form.
Free cots for babies are only suitable
for children under 2 years old.
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When trying to make a booking
through www.ahotelhub.com I get redirected to another
domain -- hotel.asiatravel.com. Is this site
legitimate?
http://www.ahotelhub.com/ is a cobrand partner of
Asiatravel.com Holdings Ltd. You are not being
redirected to a phishing site. The hotel reservation system used by ahotelhub.com is powered by asiatravel.com.
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What do
these terms mean? (FIT, GIT, FB, HB, BB, Balikbayan)
Foreign
Independent (Individual) Travel or Free Individual
Travel (FIT) - usually describes unescorted,
prepaid travel / tour which may include different travel
elements (i.e. accommodation, sightseeing, car rental,
etc.)
Group Independent Travel
(GIT) - refers to group bookings.
Full-Board (FB) -
refers to accomodation inclusive of breakfast, lunch,
and dinner.
Half-Board (HB) -
refers to accomodation inclusive of either bfast dinner
or bfast lunch but usually bfast dinner
Bed and Breakfast (BB)
Balikbayan - refers
to Filipinos based overseas travelling to the
Philippines for a holiday.
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AFTER
MAKING A BOOKING
What is a hotel confirmation
voucher?
Once your room is confirmed, we will
send you a hotel confirmation voucher reflecting all
your booking details through email. You need to
print-out this voucher and present it to the hotel
reception at the time of your check-in.
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When will my
reservation be at the hotel?
Your reservation details are forwarded
to the hotel at the same time we confirm your booking.
However, most hotels may take up to 48 hours to enter
these booking details into their booking system.
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No. The hotel confirmation voucher you
receive from us is all you will need. It displays our
Confirmation Number, the hotel information, the rate and
the hotel's cancellation policy.
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Upon receiving your booking request,
we will send you an email acknowleding that we have
received your request as well as information on the
status of your booking.
In the email, there will also be a
link for you to view the "Real-Time"
status of your booking. You can instantly check and see
at which stage of the booking process your request is
through this "Real-Time Booking Status"
module.
Alternatively, you can check directly
by through this link: Check
Booking Status Now or by sending us an
email at customerservice@asiatravel.com with your Reference Number and details of your
requirements, and we will respond to you asap.
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I was making
a booking when my PC hung because of a power outage. Do
I need to re-book?
If booking is at its final stage where
you already checked our user agreement and clicked the
finalized booking, our system will be able to capture
your full booking information even if booking is
disrupted. You may write to: customerservice@asiatravel.com to confirm the status of your booking.
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What
type of credit cards do you accept?
For prepayment - our online
payment gateway accepts Visa, MasterCard, and Amex. If
you are paying by JCB, you will need to use our fax
option where we will assist you to process the payment
manually.
For payment direct to
hotel / upon check out, we accept Visa,
MasterCard, Amex and JCB to guarantee your booking.
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My credit card
number is correct but why is it not accepted?
There are a few possibilities why this
happens:
- You have reached your credit limit
- System error
- Your credit card is an enrolled
card and password entered is wrong
- The card expiration date precedes
the reservation date.
For other cases, you may write to: customerservice@asiatravel.com where we will do our best to assist you.
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Do I need to pay now or pay
later? What are your modes of payment?
We provide you with 2 modes / options
for payment. You have the option to either make
Payment direct to the hotel / upon check-out, or choose
the Prepayment option.
Payment direct to hotel /
upon check out - At the time of booking,
we will require you to furnish us your credit card to
guarantee your room regardless if it is available or on
request.
This guarantee is valid only after we
confirm your room -- not before. You will make your
payment directly to the hotel using either cash or
credit card upon check-out.
Prepayment –
When a room is available, we allow payment to be
processed and debited instantly through our online
payment gateway. Once your payment is successful, your
hotel voucher will be displayed instantly online. The
same hotel voucher is also sent to your email address.
We also provide you with an option to
provide your credit card details via fax should you feel
uncomfortable to furnish us your credit card details
over the Internet. However, the credit card details must
be faxed over to us within 24 hours otherwise failure to
do so will result to cancellation of the booking.
For the fax option, we will email you the hotel
voucher once payment is cleared.
When a room is not available for
instant confirmation (i.e. room is on request), we will
also provide you the option to furnish us your credit
card details via our web form or you can choose to send
your card details via fax. We will only debit your
card later when your room is confirmed. Please
note that since all bookings are on a "First-Come, First-Served" basis, it is
advisable that you provide your credit card details so
that we can proceed in debiting it once a confirmation
is received from the hotel.
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Are there any other charges
beside the room rates (such as booking fee, service
charges, taxes, etc?)
All rates are Nett inclusive of taxes,
services charges unless otherwise stated. We do not
charge any booking fee.
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Is the room rate displayed
per-room per-night or per-person per-night?
Rates are always quoted on a Per-Room
Per-Night basis, unless otherwise stated. Rates for
apartments are always quoted on a Per-Apartment
Per-Night basis, unless otherwise stated.
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Are your rates inclusive of
breakfast?
Some rates are
inclusive of breakfast while others do not. This
information is also displayed when you place your cursor
on the room rates. This information will be clearly
reflected on the booking form.
Besides breakfast, all inclusions that
go along with the rate such as free Internet access,
free access to gym, etc. will likewise be reflected
accordingly.
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What are your cancellation
policies?
Cancellation
policies vary from hotel to hotel as well as from season
to season.
Cancellation notification period
varies from 1-day to 1-month. Penalty for late
cancellation or no-show is usually 1-night charge.
During peak seasons or convention periods, cancellation
may not be permitted at all and penalty for late
cancellation or no-show can be 100% of your entire stay.
Apart from the cancellation charges,
we will also impose an administrative fee of US$10 for
every cancellation made after a booking is confirmed.
Cancellation policies and penalty charges are clearly
reflected on our booking form.
All cancellations should be made thru http://www.ahotelhub.com/mybookings.html
We do not
encourage cancellations over the phone unless such is in
the nature of emergency or extremely warranted. Penalty
charges will be imposed where
applicable.
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We will charge an
administrative fee of US$10 for major amendments such as
changes in dates, change of guest name, or change of
room types. In some cases, amendments may not be
permitted especially during peak season.
You will be informed accordingly on
our booking page before you finalize your booking.
Amendment to change to another hotel will be considered
as cancellation of the existing booking.
All amendments should be cancelled via http://www.ahotelhub.com/mybookings.html.
We do not encourage amendments over
phone unless it is absolutely necessary and warranted. Penalty
charges will be imposed where applicable.
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When and how soon can I expect to
receive my credit csard refund in the event that I
cancel my booking or shorten my stay?
Refunds, if any,
will be made in the form of a credit to the same credit
card that was earlier charged. All
credit card refunds will be processed in a timely
manner.
The refunds process is dependent on
your billing cycle with the credit card company. Once
the refund instructions leave our office it can take
anywhere from 15 - 45 working days for the proceeds to
arrive in your account and will be normally reflected on
your credit card statement.
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Is it safe for me to use my
credit card online?
We give the utmost importance to
keeping your data safe and secure. Your credit card
details are encrypted through the use of SSL (Secure
Socket Layer) technology when transmitted online. We
have obtained a digital certificate from Thawte, recognized industry leader in
providing SGC enabled certificates.
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Any penalty charges for no-show?
Late cancellation?
Late cancellation
or no-show is usually levied a 1-night charge. During
peak seasons or convention periods, cancellation may not
be permitted at all and penalty for late cancellation or
no-show can be 100% of your entire stay.
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What is the difference between the
following room types and occupancy categories? (Single,
Twin, Double, Triple, Family, Quad, Suite,
Apartments)
Single - Room has 1
single bed, it is good for 1 adult only.
Twin - Room
has 2 single beds or 1 large Queen or 1 King sized good
for 2 adults. A third person will require an extra bed.
Triple - Room has either
3 single beds, or 1 large Queen or King sized bed with 1
single bed good for 3 adults
Serviced Apartment Types:
1-Bedroom
Apartment - 1 Bedroom with a small living room,
kitchen and 1 good for 2 adults. A third person will
require an extra bed.
2-Bedroom
Apartment - 2 Bedrooms with a living room,
kitchen and 1 toilet good for 4 adults. A fifth person
will require an extra bed.
3-Bedroom
Apartment - 3 Bedrooms with a living room,
kitchenette and 1 toilet good for 6 adults. A seventh
person will require an extra bed.
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What is the difference between
Standard, Superior and Deluxe room categories?
These room
categories vary from one hotel to another. The main
difference is determined by the room size. A typical
Standard Room has a smaller floor area compared to a
Superior or a Deluxe Room.
Please note that
some hotels can only accommodate requests for additional
beds in their Superior and Deluxe Rooms.
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